Frequently Asked Questions
Below are the answers to the questions we hear most at xtrendhaven—home of premium embroidered sweatshirts and hoodies by MYSTYLEZ1 LLC. If your question isn’t covered, email us at contact@xtrendhaven.com and our team will reply within 12 business hours.
Ordering & Production
Q 1. When will my order start processing?
Orders placed before 5:00 PM ET (Mon–Fri) enter production the same business day; later orders start the next business day.
Q 2. How long does production take
Every garment is stitched to order. Production and packing require 2–4 business days before we hand your parcel to FedEx.
Q 3. Can I change or cancel my order?
Yes—email contact@xtrendhaven.com within 2 hours of purchase and we’ll update or void the order at no charge.
Shipping
Q 4. How long is delivery?
Standard service = 7–11 business days total (2–4 days production + 5–7 days FedEx Ground transit).
Q 5. What does shipping cost?
Orders $199 USD and up ship free; orders under $199 cost a flat $7.99 USD anywhere in the United States.
Q 6. Do you ship internationally?
Not yet—our premium hoodies currently ship to all 50 U.S. states, D.C., and APO/FPO/DPO addresses only.
Q 7. How do I track my package?
You’ll receive a FedEx tracking link by email once the label is created. Updates may take up to 12 hours after the first scan.
Payment & Security
Q 8. Which payment methods do you accept?
We accept PayPal and Stripe (Visa, Mastercard, AmEx, Discover, JCB, Diners Club, most debit cards). No extra fees.
Q 9. Is my card information safe?
Absolutely—our checkout is protected by 256‑bit SSL and both processors are PCI DSS Level 1 compliant. We never store your full card number.
Q 10. Do you charge sales tax?
Apparel is currently tax‑free nationwide. If future laws require tax, the amount will appear at checkout before you pay.
Returns & Exchanges
Q 11. What is your return window?
You have 30 calendar days from delivery to request a return or exchange.
Q 12. Who pays return shipping?
If we send the wrong or defective item, we cover return shipping. For change‑of‑mind returns, you pay the return postage.
Q 13. How long do refunds take?
Refunds appear on your original payment method (PayPal/Stripe) 3–5 business days after we inspect the returned item.
Sizing & Custom Embroidery
Q 14. How do I choose the right size?
Check the detailed size chart on each product page. If torn between sizes, size up for a relaxed fit.
Q 15. Can I return a personalized hoodie?
Custom‑embroidered pieces are final sale unless they arrive damaged or with a manufacturing error.
Account & Privacy
Q 16. Do I need an account to order?
No—guest checkout is available, though creating an account lets you view order history and tracking in one place.
Q 17. What do you do with my data?
We use your information solely to fulfill your order and improve your experience. We never sell or rent personal data.
Contact & Support
Q 18. How can I reach customer service?
Company Name: MYSTYLEZ1 LLC
Company Number: 6264711
Address: 138-59 Francis Lewis blvd Rosedale 11422 NY United States
Email: contact@xtrendhaven.com
Phone: +1 (516) 262-0176
Business Hours: Monday – Friday 8:00 am – 5:00 pm (Eastern Time ,ET)
Response Time: Our customer service team typically responds within 12 hours during business days
Still need help?
Drop us a line anytime—our friendly team is here to ensure your premium sweatshirt arrives fast, fits perfectly, and makes you smile.
