Shipping Policy

Last updated: 05 February 2025.

Thank you for shopping at xtrendhaven. We strive to provide our customers with a seamless shopping experience from the moment you place your order to the delivery at your door. Below is our comprehensive shipping policy outlining our shipping procedures, timeframes, and other important details to ensure you are well-informed about your purchase.

1. Order Processing Time

At xtrendhaven, we process all orders from Monday to Friday between 9:00 AM and 5:00 PM (Pacific Time, PT). Please allow 2 to 4 business days for order processing. Please note that orders are not processed on weekends or public holidays, so if you place your order after 5:00 PM on Friday or on a weekend, your order will be processed on the following business day.

2. Shipping Time & Delivery Estimates

Once your order has been processed, it will be shipped out for delivery. Our standard shipping time is between 7 to 15 business days from Monday to Friday, 9:00 AM to 5:00 PM (Pacific Time, PT). Delivery time may vary depending on your location and the shipping carrier used.

We use reliable shipping carriers, including FedEx, UPS, and USPS, to ensure that your order reaches you in a timely manner. However, please note that delivery delays may occur due to factors beyond our control, including weather conditions, carrier delays, or other unforeseen circumstances.

3. Shipping Costs

• Orders over $199: We offer free shipping for all orders with a total value over $199 within the United States.
• Orders under $199: A flat shipping fee of $7.99 will be charged for orders under $199.

All shipping charges are clearly displayed at checkout, so there are no surprises when you complete your order.

4. Shipping Method

We ship exclusively within the United States. Orders are shipped using FedEx, UPS, or USPS, depending on the size, weight, and destination of your package. We reserve the right to choose the most efficient and cost-effective shipping method for your order.

5. Tracking Your Order

Once your order has shipped, we will provide you with a tracking number. You can track the progress of your shipment through the carrier’s website. Please allow up to 48 hours for the tracking information to be updated in the carrier’s system. If you experience any issues with tracking, feel free to contact us at [email protected] for assistance.

6. Sales Tax

A sales tax of 5% will be charged on all orders within the United States. The tax is calculated based on the shipping address provided at checkout and will be automatically added to the total amount at the time of purchase.

7. Delivery Problems

While we strive to ensure that your order reaches you as quickly and safely as possible, there may be instances where delivery issues occur. If your package is delayed or if you do not receive your order within the expected delivery time, please contact our customer service team immediately at [email protected].

8. Damaged or Lost Items

If your order arrives damaged or is lost during shipping, please contact us immediately. You can reach us at [email protected]. In the event of damage or loss, we will assist you with filing a claim with the shipping carrier and, if necessary, issue a replacement or refund as per our Returns & Refund Policy.

9. Returns & Exchanges

We want you to be completely satisfied with your purchase, and we offer a 30-day return policy on all orders. If for any reason you are not happy with your embroidered apparel, you can request a return or exchange within 30 days of receiving your order. The item must be in its original condition, unworn, and unwashed.

To initiate a return or exchange, please contact us at [email protected] with your order details. Customers are responsible for return shipping costs unless the item was damaged or defective.

For more information, please refer to our Returns & Refund Policy.

10. Handling Charges

In addition to the shipping fee, we may apply handling charges for orders that require special packaging or are particularly large or heavy. These charges will be disclosed at checkout if applicable. We work hard to ensure that any extra fees are clearly communicated upfront.

11. Contact Information

If you have any questions about our shipping policy, or if you need help with an order, please don’t hesitate to contact us. We are here to help!

Important Notes:

• Shipping and delivery times may vary during peak seasons (e.g., holidays) or due to unexpected circumstances. Please plan accordingly.
• In the unlikely event that we are unable to fulfill your order, we will notify you as soon as possible and offer you a full refund.

By purchasing from xtrendhaven, you agree to the terms of this shipping policy. We are committed to providing a smooth shopping experience, and we thank you for choosing us for your embroidered apparel needs!