Returns & Refund Policy

Last updated: 05 February 2025.

Welcome to xtrendhaven, a brand proudly operated by Rumies Clothing LLC. We appreciate your trust in our T-Shirts, Tank Tops, Sweatshirts, and Hoodies and are committed to ensuring your satisfaction. This policy outlines the guidelines for returns, exchanges, refunds, cancellations, and shipping address changes, aiming to provide a seamless shopping experience.

1. Eligibility for Returns and Exchanges

• You are eligible to request a return or exchange within 30 days of receiving your order.

• Products must be in original condition, unwashed, unworn, and with all tags intact.

• Items that do not meet these criteria may be subject to refusal or partial refunds at our discretion.

2. Return Window

Our 30-day return window begins from the date you receive your purchase. If 30 days have passed since your order delivery, we may not be able to accept your return or exchange request.

3. How to Return or Exchange an Item

1. Contact Us: Email contact@xtrendhaven.com with your order number and reason for return or exchange.

2. Receive Instructions: Our customer support team will provide you with detailed instructions, including a Return Authorization number (if applicable).

3. Send Your Item: Clearly label your package with your Return Authorization number and ship the item to the following address:

   Rumies Clothing LLC Attn: Returns Department (xtrendhaven) 1745 Lancaster Pl, Macon, GA 31206, USA

Please ensure you use a trackable shipping method to avoid lost or delayed returns.

4. Return Conditions

• Original Packaging: Whenever possible, include the original packaging and any accessories that came with the product.

• Condition Upon Arrival: Returns must arrive in their original condition. Any items that show signs of wear, washing, or alterations may not be eligible for a full refund.

5. Return Shipping Costs

• Customer Responsibility: Unless the return is due to a mistake on our part (e.g., wrong item shipped) or a defective product, you are responsible for covering the return shipping costs.

• Shipping Method: We recommend using an insured and trackable service. We are not liable for returns lost in transit.

6. Refund Time

Once we receive and inspect your returned item, we will process your refund within 2–5 business days. The refund will automatically be applied to your original payment method. Please note that your bank or credit card company may take additional time to post the refund.

7. Non-Returnable Items

Certain products are non-returnable for hygiene and safety reasons, such as undergarments or personalized items (if we offer customization). If you have questions about a specific product category, feel free to reach out prior to purchase.

8. Damaged or Defective Products

If you receive a product that is damaged or defective, please contact us immediately at contact@xtrendhaven.com. Provide photos and a clear description of the issue. We will work swiftly to replace the item or provide a suitable resolution.

9. Exchange Policy

• Quick Exchanges: If you wish to exchange an item for a different size, color, or style, please follow the return process above.

• New Order: We advise placing a new order for the replacement item to ensure availability, as we process exchanges once the returned product is received and inspected.

10. Reasons for Return

We understand that customers may request returns or exchanges for various reasons, such as incorrect size, color preference, or a simple change of mind. While we aim to accommodate most reasons for return, please ensure that the product has not been worn or washed, and it remains in its original condition.

11. Cancellation Policy

• Order Processing: Orders generally begin processing immediately. If you need to cancel your order, please contact us at contact@xtrendhaven.com as soon as possible.

• Shipped Orders: Once an order has been shipped, you may need to follow our regular returns process. Shipping fees may not be refundable once the order is in transit.

12. Can I Change My Shipping Address?

• Before Shipment: If you realize you need to modify your shipping address, contact us immediately at contact@xtrendhaven.com. We will do our best to assist if the order has not yet shipped.

• After Shipment: If your package is already in transit, address changes may not be possible. You may need to work with the carrier directly for alternate delivery options.

13. Customer Service

For any questions or assistance with your return, refund, exchange, or cancellation, please contact us: