Privacy Policy

Last updated: 01 June 2025

1. Who We Are

xtrendhaven (“we,” “us,” or “our”) is the official online store of MYSTYLEZ1 LLC, headquartered at 138‑59 Francis Lewis Blvd, Rosedale, NY 11422, United States. We design, embroider, and sell premium sweatshirts, hoodies, and related apparel through https://xtrendhaven.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

2. Information We Collect

2.1 Personal Identification Information

We collect personal data when you:

  • Create an account

  • Place an order

  • Subscribe to our newsletter

  • Contact customer service

Data collected may include:

  • Contact Details: Full name, email address, mailing address, phone number.

  • Payment Details: Credit‑card or PayPal data processed securely by Stripe or PayPal. We do not store full card numbers on our servers.

  • Authentication Data: Photos or product descriptions you provide to verify product authenticity (e.g., for returns or warranty claims).

2.2 Non‑Personal Identification Information

We automatically gather certain technical data:

  • Browser & Device: Browser type, OS, device model, screen resolution, ISP.

  • Log Data: IP address, referring pages, pages viewed, time spent, and clickstream patterns.

2.3 Cookies & Tracking Technologies

We use cookies and similar technologies to recognise repeat visitors, remember preferences, and analyse Site traffic. You can refuse cookies via browser settings, but some features may not function correctly.

3. How We Use Your Information

  • Provide & Maintain Services: Process orders, manage accounts, deliver customer support.

  • Personalise Experience: Analyse aggregated data to improve Site layout and product offerings.

  • Improve Our Website: Use feedback to enhance features and performance.

  • Process Payments: Forward payment details to Stripe or PayPal solely to complete your transaction.

  • Communications: Send order updates, respond to enquiries, and—if you opt‑in—deliver marketing emails (you may unsubscribe anytime).

4. How We Protect Your Data

  • Encryption: All sensitive data is transmitted over SSL/TLS.

  • PCI DSS Compliance: Payments are processed by PCI‑Level 1 providers (Stripe & PayPal). We never store full payment credentials.

  • Internal Controls: Access to personal data is limited to authorised employees and service providers under confidentiality agreements.

5. Data Sharing & Disclosure

We never sell or rent your personal information. We may share limited data:

  • Service Providers: Shipping carriers, email service providers, analytics, and payment processors—only what is necessary for each task.

  • Legal Requirements: When compelled by law or to defend our rights.

  • Business Transfers: In a merger or acquisition, personal data may transfer as part of business assets.

6. Data Retention

We retain data only as long as needed:

  • Account Data: Stored while your account is active.

  • Order Records: Kept for at least 7 years to satisfy tax and regulatory obligations.

  • Marketing Opt‑Outs: Suppression lists retained to honour your preferences.

7. Your Rights & Choices

  • Access / Update: Review or update your data via your account dashboard or by emailing us.

  • Data Portability: Request a copy of your data in a portable format.

  • Deletion: Ask us to delete personal data unless we must keep it for legal or security purposes.

  • Opt‑Out of Marketing: Click “unsubscribe” in any promotional email or email us directly.

  • California residents: visit our Do Not Sell My Information page to exercise your CCPA rights.

8. International Users

Your data may be processed in countries outside your residence, including the USA. For transfers from the European Economic Area or UK, we rely on Standard Contractual Clauses or equivalent safeguards to ensure adequate protection.

9. Changes to This Policy

We may revise this Privacy Policy periodically. The “Last updated” date indicates the latest changes. Your continued use of the Site after updates constitutes acceptance of the revised policy.

10. Contact Us

If you have questions or concerns:

Company Name: MYSTYLEZ1 LLC

Company Number: 6264711

Address: 138-59 Francis Lewis blvd Rosedale 11422 NY United States

Email: contact@xtrendhaven.com

Phone: +1 (516) 262-0176

Business Hours: Monday – Friday 8:00 am – 5:00 pm (Eastern Time ,ET)

Response Time: Our customer service team typically responds within 12 hours during business days

Your Privacy Matters

At xtrendhaven, transparency and respect for your personal data are woven into every stitch of our business.