1. Our Return and Refund Commitment

We are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely happy with your purchase, you can return or exchange your items within 30 days of receiving your order. We want to ensure that you have a positive experience with us, and we will work with you to resolve any issues in a prompt and fair manner.

2. Eligibility for Returns

To qualify for a return or exchange, the following conditions must be met:

• The item must be in new, unused, and unworn condition with all original tags attached.
• The item must be returned in its original packaging.
• The return must be made within 30 days of the date your order was delivered to you.

Please note: We do not accept returns on any custom or personalized embroidered apparel unless the item is defective or damaged upon receipt.

3. How to Return an Item

To initiate a return, please follow these steps:

1. Contact us at: contact@xtrendhaven.com with your order details. Please include your order number, the item(s) you wish to return, and a brief description of the reason for your return.
2. Our customer service team will review your request and provide you with detailed instructions on how to return your items.
3. Pack the item securely in its original packaging, along with any tags or labels that were included with your purchase.
4. Ship the item to:
   xtrendhaven
   1007 Sunridge Trail W
   Pevely, MO 63070
   United States

You will be responsible for the cost of return shipping unless the return is due to an error on our part or a defective item.

4. Return Shipping Costs

In most cases, customers are responsible for the return shipping cost. However, if the return is due to a damaged, defective, or incorrect item, we will provide a prepaid return label and cover the return shipping costs. If you choose a shipping carrier other than the one provided by us, you will be responsible for any additional charges.

5. Refund Process

Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria for a refund. After approval, we will process your refund, which typically takes 2 to 5 business days. Refunds will be credited to the original payment method used at checkout. Please note that shipping fees are non-refundable unless the return is a result of our error.

6. Damaged or Lost Items

We take every precaution to ensure that your items are packaged and shipped securely. However, if your item arrives damaged, defective, or if you have received the wrong item, please contact us immediately at contact@xtrendhaven.com within 7 days of receiving your order. We will assist you with the following:

• Replacement: If the item is damaged or defective, we will provide a replacement free of charge.
• Refund: If a replacement is not available or preferred, we will issue a full refund for the damaged or incorrect item.

In case your package is lost in transit, please notify us right away. We will work with the shipping carrier to track the status of your package and resolve the issue. If the package is confirmed as lost, we will provide you with a full refund or send a replacement, depending on your preference.

7. Exchanges

If you are not satisfied with the size, color, or fit of an item, you can request an exchange within 30 days of receiving your order. Please note that exchange requests are subject to product availability. If the item you wish to exchange is no longer in stock, we will issue a refund instead.

To initiate an exchange, please follow the same process as a return and indicate that you would like to exchange the item for a different size, color, or style. If there is a price difference between the items, we will either issue a partial refund or request an additional payment, depending on the situation.

8. Non-Returnable Items

Please note that the following items cannot be returned or exchanged:

• Custom or personalized embroidered apparel unless the item is defective.
• Sale or discounted items: Items purchased during a sale or with a discount are final sale and cannot be returned or exchanged.

9. Handling Charges

A handling charge may apply to returns and exchanges that require additional processing or special handling. This charge, if applicable, will be disclosed during the return request process and will vary depending on the nature of the item.

10. Refund Timelines

Once your return is received and inspected, please allow 2 to 5 business days for the refund to be processed. The refund will be issued to the original payment method. Depending on your payment provider, it may take an additional few days for the refund to appear on your statement.

11. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at contact@xtrendhaven.com. Orders can only be canceled before they have been processed and shipped. Once an order has been shipped, we cannot cancel it, but you can initiate a return or exchange once the item is delivered.