Frequently Asked Questions

Welcome to our FAQ section. Here you will find answers to the most common questions about our products, shipping, and policies. If you need more assistance, please feel free to reach out to our team at contact@xtrendhaven.com.

1. What products do you sell?

We sell high-quality men’s apparel, including sweaters, jackets, and T-shirts, designed for style and comfort.

2. Where do your orders ship from?

All orders are processed and shipped from our facility in Sacramento, California, United States.

3. How long will it take to receive my order?

Our total estimated delivery time is 4 to 10 business days. This includes:

• Processing Time: 1–3 business days to prepare your in-stock items.

• Shipping Transit Time: 3–7 business days for the carrier to deliver your order.

4. What are your shipping fees? We offer free shipping on all U.S. orders over $199. For orders under $199, a flat shipping fee of $7.99 is applied at checkout.

5. What is your return policy?

We offer a 30-day return window for eligible items. To be accepted, items must be in new, unworn, and unwashed condition with all original tags attached. For complete details, please read our full Refund and Returns Policy page.

6. How can I track my order?

Once your order ships, you will receive an email containing a tracking number. You can use this number on the carrier’s website (USPS or UPS) to monitor your package’s progress.

7. Do you ship internationally?

Currently, we only ship within the United States. We do not ship to P.O. Boxes or military addresses.

8. What payment methods do you accept?

We accept PayPal and all major credit/debit cards (Visa, Mastercard, American Express) via Stripe.

9. Is my payment information secure?

Yes. Our website uses SSL encryption, and all payments are processed by secure, PCI-compliant gateways. We never store your full credit card information.

10. How is sales tax applied to my order?

In accordance with state and local laws, any applicable sales tax will be calculated and displayed at checkout based on your shipping address.

11. What should I do if my item is damaged or lost?

If your order arrives damaged or is lost in transit, please contact us within 14 days at contact@xtrendhaven.com. Please provide your order number and photos of the damage (if applicable), and we will resolve the issue promptly.

12. How do I contact customer support?

Company Name: FHL Clothing LLC

Company Number:B20250247373

Address: 2520 Venture Oaks Way, Sacramento, Ca, 95833, United States

Email: contact@xtrendhaven.com

Phone: +1 (916) 617-9034

Business Hours: Monday – Friday 8:00 am – 5:00 pm (Pacific Time, PT)

Response Time: We aim to respond to all customer inquiries within 1 Business day, ensuring you receive timely, reliable, and professional assistance