Frequently Asked Questions

Welcome to the xtrendhaven FAQ section! Here, we’ve answered some of the most common questions we receive about our embroidered apparel, orders, shipping, and more. If you can’t find what you’re looking for, don’t hesitate to get in touch with us – we’re here to help!

1. What products does xtrendhaven sell?

At xtrendhaven, we specialize in high-quality embroidered apparel. Our collection includes a variety of stylish, comfortable, and durable pieces such as t-shirts, hoodies, caps, and more. Each item is carefully crafted with unique embroidery designs that reflect individuality, creativity, and modern style.

2. What is the quality of your embroidered apparel?

We take pride in the quality of our embroidered clothing. Each piece is made with premium fabrics and features intricate embroidery that is designed to last. Our embroidery process uses durable threads and expert techniques, ensuring that the design remains vibrant and intact even after multiple washes. Whether you’re wearing our designs daily or for special occasions, you can expect both style and durability.

3. What is your processing time for orders?

We process all orders within 2-4 business days. Our working hours are from Monday to Friday, 9:00 AM to 5:00 PM. Orders placed during weekends or holidays will be processed on the next business day.

4. How long does shipping take?

Once your order is processed, it will be shipped to you via FedEx, UPS, or USPS. The typical shipping time is between 7 to 15 business days. Please note that shipping times may vary depending on your location and any potential delays with our shipping partners.

5. Do you offer free shipping?

Yes! We offer free shipping on orders over $199. For orders under $199, a flat rate shipping fee of $7.99 will be applied.

6. Do you ship internationally?

At this time, xtrendhaven only ships within the United States. We hope to expand our shipping options in the future, so stay tuned for updates!

7. How do I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor your package’s progress and estimated delivery date through the respective carrier’s website (FedEx, UPS, or USPS).

8. What payment methods do you accept?

We accept secure payments via PayPal and Stripe. Both platforms provide safe and easy ways to pay using your credit card or bank account.

9. How do I return an item?

We offer a 30-day return policy. If you are not fully satisfied with your purchase, you can return the item within 30 days of receiving it. Please ensure that the item is in its original condition, with no signs of wear or damage. To initiate a return, please contact our customer service team at [email protected].

10. How long does it take to process a refund?

Refunds are typically processed within 2-5 business days after we receive and approve your return. Please note that the refund will be issued to your original payment method.

11. What should I do if my item is damaged or lost during shipping?

We take every precaution to ensure your items are securely packed and shipped. However, in the event of damage or loss during shipping, please contact us immediately at [email protected]. We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund if necessary.

12. Can I exchange an item?

Unfortunately, we currently do not offer direct exchanges. If you need a different size, color, or style, we recommend returning the item within the return window and placing a new order for the desired product.

13. Do you charge sales tax on orders?

Yes, we charge a 5% sales tax on all applicable orders, as required by law.

14. Can I change or cancel my order after placing it?

We strive to process orders quickly, so we may not be able to make changes once your order is placed. If you need to cancel or modify your order, please contact our customer support team at [email protected] as soon as possible, and we will do our best to assist you.

15. How can I contact xtrendhaven?

If you have any questions, concerns, or need assistance with an order, feel free to reach out to us at [email protected]. Our customer support team is here to help and respond promptly during business hours, Monday to Friday, 9:00 AM to 5:00 PM.

16. Do you offer gift cards?

Currently, we do not offer gift cards. However, we are working on introducing this feature in the future, so please stay tuned for updates!

17. How can I stay updated on new arrivals and promotions?

To stay in the loop about new products, exclusive promotions, and upcoming sales, sign up for our newsletter. You can also follow us on social media for regular updates and behind-the-scenes content.

18. What sizes do you offer?

We offer a range of sizes, from Small to 3XL, depending on the product. Each item’s specific size chart is available on its product page, so please refer to it to ensure the perfect fit. If you have any questions about sizing, feel free to contact us!

We hope this FAQ section helps you find the answers you need! At xtrendhaven, we’re committed to providing exceptional embroidered apparel and a great shopping experience. If you have any other questions, don’t hesitate to contact us at [email protected].

Thank you for choosing xtrendhaven!