Frequently Asked Questions

At xtrendhaven by Rumies Clothing LLC, we want to ensure that all of your questions are answered promptly and accurately. Below you’ll find a collection of our most frequently asked questions, covering topics such as shipping, payment, returns, and more. If you don’t see an answer to your query here, feel free to reach out to our support team at contact@xtrendhaven.com.

1. What Types of Products Does xtrendhaven Offer?

We specialize in Clothing, including a variety of T-shirts, tank tops, sweatshirts, and hoodies. Each piece is crafted with quality materials to ensure comfort, durability, and style.

2. Where Do You Ship, and How Long Does Delivery Take?

• Shipping Area: We currently ship to all 50 U.S. states.

• Delivery Time: Orders typically arrive within 7–15 business days after dispatch.

• Processing Time: We need 2–4 business days (Monday to Friday, 9:00 AM – 5:00 PM PT) to process and prepare your order for shipment.

3. How Much Does Shipping Cost?

• Free Shipping: All orders totaling $199 or more qualify for free shipping.

• Flat Fee: Orders below $199 incur a $7.99 shipping fee.

We partner with FedEx, UPS, and USPS to ensure reliable and timely deliveries.

4. Can I Change My Shipping Address After Placing an Order?

If you need to update your shipping address, please contact us immediately at contact@xtrendhaven.com. We’ll do our best to accommodate changes before the order has been processed or shipped. However, once your package is in transit, modifications may no longer be possible.

5. Do You Charge Sales Tax?

Yes. A 5% sales tax is applied to your total order (including shipping) where required by law. The exact amount will be displayed at checkout before you finalize payment.

6. What Payment Methods Do You Accept?

We accept PayPal and Stripe, allowing you to use major credit and debit cards or pay directly through your PayPal account. Both methods utilize secure encryption technology to protect your financial details.

7. Is My Payment Information Safe?

Absolutely. Our website uses SSL (Secure Socket Layer) encryption to safeguard all transactions. PayPal and Stripe—both recognized for their robust security protocols—handle your payment details, ensuring a secure shopping experience.

8. What Is the Return and Refund Policy?

• Return Window: You have 30 days from receiving your order to initiate a return or exchange.

• Refund Timeline: After we receive and inspect your returned item, we process refunds within 2–5 business days.

• Return Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.

For more specific information, please consult our detailed Refund and Returns Policy or contact us at contact@xtrendhaven.com.

9. What If My Item Arrives Damaged or Is Lost in Transit?

• Damaged: If your package arrives damaged, take clear photos and email them to us within 48 hours of delivery. Our team will arrange a replacement or suitable solution.

• Lost: If your tracking number indicates “delivered” but you cannot locate your package, please check with neighbors and family members first. If it remains missing, contact us for assistance and we will initiate a claim with the carrier.

10. Can I Cancel or Modify My Order?

• Cancellation: We aim to process orders quickly. If you wish to cancel, email contact@xtrendhaven.com as soon as possible. We may not be able to cancel orders already in transit.

• Modifications: For changes (e.g., size, color, or shipping address), please contact us immediately. We cannot guarantee adjustments once your item enters the fulfillment process, but we’ll do our best to accommodate.

11. Do You Charge Any Handling Fees?

Any handling fees are included in your shipping cost, covering packaging materials, quality checks, and fulfillment labor. This ensures that your products are shipped securely and in the best condition possible.

12. How Will I Know My Order Has Shipped?

When your order leaves our facility, you’ll receive a shipping confirmation email containing a tracking number and link. Use this information to monitor the progress of your delivery in real time. If you don’t receive a shipping notification within our stated processing window, feel free to contact us for an update.

13. Is an Account Required to Place an Order?

You can shop as a guest. However, creating an account provides benefits like faster checkout, order history access, and the ability to save multiple shipping addresses for future purchases.

14. How Do I Get in Touch with Customer Support?

Need More Assistance?
If you have further questions or concerns not addressed in this FAQ, feel free to reach out. Our team at Rumies Clothing LLC is dedicated to making your experience with xtrendhaven both enjoyable and straightforward. Thank you for choosing our embroidered apparel—your support and satisfaction mean the world to us!