Payment Methods

Buying your next embroidered sweatshirt or hoodie from xtrendhaven should feel just as comfortable as wearing it. Below you’ll find an exact, plain‑language explanation of how you can pay, how each transaction stays safe, and how we handle refunds or disputes.

1. Accepted Payment Methods

  • PayPal – Use your PayPal balance, linked bank account, or any major credit/debit card inside PayPal Checkout.

  • Stripe – Pay instantly with Visa, Mastercard, American Express, Discover, JCB, Diners Club, and most debit cards through our Stripe‑powered checkout page.

Good to know: We never add a convenience fee. The price in your cart—plus any applicable shipping fee—is exactly what you pay.

2. Payment Currency & Taxes

  • All prices are in United States Dollars (USD).

  • Apparel is tax‑free in every state right now. If future rules require sales tax, the charge will appear in your cart before you confirm payment—never as a surprise afterward.

3. Payment Security

  • Both PayPal and Stripe are PCI DSS Level 1 compliant, the highest security certification in the industry.

  • Our entire site is protected by 256‑bit SSL encryption—look for the padlock icon in your browser.

  • We never see or store your full card number; payment details go straight to PayPal or Stripe’s secure servers.

4. Payment Process & Confirmation

  1. Authorize – Click “Place Order” to authorise the total with your bank or PayPal.

  2. Get confirmation – Within minutes you’ll receive an email with your order number.

  3. Capture – We capture funds only after your items enter production, usually within 24 h (Mon–Fri).

  4. Ship & notify – You’ll get a second email with FedEx tracking as soon as the carrier scans your parcel.

If a payment error occurs, our system immediately emails instructions to try again or switch methods.

5. Refunds & Credits

  • Cancel within 2 hours? We void the authorisation; the pending hold disappears in 1–3 banking days.

  • Approved returns follow our 30‑Day Refund and Returns Policy. We issue refunds to your original PayPal account or card via Stripe within 3–5 business days after inspection.

  • Your bank may need another 2–5 days to post the credit.

6. Failed or Flagged Transactions

  • Some banks decline prepaid, international, or mismatched‑address cards. If you see “Payment Failed,” try a different card or choose PayPal.

  • For your safety, orders may be flagged if billing and shipping addresses differ greatly. We’ll email you within 12 hours if we need a quick verification; production pauses until confirmed.

7. Chargebacks & Disputes

  • Think something’s wrong? Email us first at contact@xtrendhaven.com—most issues are fixed within 5–7 business days.

  • Suspect fraud? Open a dispute with PayPal or your card issuer; we’ll provide documentation promptly.

8. Learn More

Need shipping times and costs before paying? Visit our Shipping Policy.

9. Contact Us

Company Name: MYSTYLEZ1 LLC

Company Number: 6264711

Address: 138-59 Francis Lewis blvd Rosedale 11422 NY United States

Email: contact@xtrendhaven.com

Phone: +1 (516) 262-0176

Business Hours: Monday – Friday 8:00 am – 5:00 pm (Eastern Time ,ET)

Response Time: Our customer service team typically responds within 12 hours during business days

Safe Payments, Zero Surprises

With industry‑leading encryption, trusted processors, and transparent prices, xtrendhaven protects your wallet from click to delivery—so you can focus on enjoying premium embroidered apparel, worry‑free.