Payment Policy

This Payment Policy outlines the terms and procedures for all payments made on xtrendhaven.com (operated by FHL Clothing LLC). We are committed to providing a secure and transparent checkout experience. For any questions, please email contact@xtrendhaven.com.

1. Accepted Payment Methods

We accept payments through the world’s most trusted and secure gateways:

  • Stripe: Securely process payments from all major credit and debit cards, including Visa, Mastercard, and American Express.

  • PayPal: Use your PayPal account for a fast and convenient checkout experience.

2. Payment Security

Your security is our top priority. We implement industry-standard measures to protect every transaction:

  • PCI DSS Compliance: All payments are processed by Stripe and PayPal, which are fully PCI DSS Level 1 compliant, the highest level of security in the industry.

  • SSL Encryption: Our entire website and checkout process are protected by SSL (Secure Socket Layer) encryption.

  • Data Privacy: For your protection, we do not store your full credit card information on our servers. All sensitive data is handled directly by our payment partners.

3. Payment Process & Confirmation

  • Authorization & Capture: When you place an order, your payment method is authorized (a temporary hold is placed). We only capture the payment (finalize the charge) once your order is processed and ready to ship.

  • Confirmation Emails: You will receive an order confirmation email immediately after purchase, followed by a shipping confirmation email with your tracking number once the order is dispatched.

4. Currency & Taxes

  • Currency: All prices and transactions on our website are processed in US Dollars (USD).

  • Sales Tax: Any applicable sales tax will be calculated and displayed at checkout based on your shipping address, in accordance with state and local laws.

5. Refunds

All approved refunds will be issued to your original method of payment within 3–5 business days of the return being processed, as outlined in our Refund & Returns Policy.

6. Contact Information

If you have any questions or concerns regarding a payment, please contact us.

Company Name: FHL Clothing LLC

Company Number:B20250247373

Address: 2520 Venture Oaks Way, Sacramento, Ca, 95833, United States

Emailcontact@xtrendhaven.com

Phone+1 (916) 617-9034

Business Hours: Monday – Friday 8:00 am – 5:00 pm (Pacific Time, PT)

Response Time: We aim to respond to all customer inquiries within 1 Business day, ensuring you receive timely, reliable, and professional assistance