Dill Doe Hoodie xtrendhaven
$28.99 – $30.99
1. Order Processing Time
Processing Window: We process orders within 2-4 business days, Monday through Friday, from 8:00 AM to 6:00 PM (PT). Orders placed outside these hours or on weekends/holidays will begin processing the next business day.
Quality Control: Each item undergoes a brief quality check before shipping to ensure you receive products free from manufacturing defects.
Order Verification: If we require additional information to verify payment or shipping details, we will contact you via email. This may delay the processing time.
2. Shipping Methods & Carriers
To ensure your products reach you in a timely and secure manner, we partner with the following reputable carriers:
FedEx
UPS
USPS
Our choice of carrier depends on factors such as delivery location, package weight, and shipping availability. We continuously monitor carrier performance to provide you with the best service possible.
3. Shipping Areas
United States Only: Currently, we only ship within the United States, including all 50 states.
Shipping Restrictions: We do not offer international shipping. Additionally, certain remote or rural areas may have longer delivery timelines.
4. Shipping Costs
We strive to keep shipping straightforward and cost-effective:
Free Shipping: Orders totaling $199 or more (before taxes) qualify for free shipping.
Standard Shipping: Orders under $199 incur a $7.99 shipping fee. This flat rate applies to all addresses within the contiguous U.S.
5. Shipping Time & Delivery Estimates
Delivery Window: Once your order leaves our facility, it typically arrives within 7 to 15 business days.
Carrier Delivery Hours: Our shipping partners operate Monday to Friday, 8:00 AM to 6:00 PM (PT).
Factors Influencing Delivery: Unforeseen delays can occur due to extreme weather, carrier issues, or peak holiday seasons. We appreciate your patience in these rare circumstances.
6. Tracking Your Order
Tracking Information: As soon as your order ships, we will send you a confirmation email containing your tracking number and a link to the carrier’s tracking page.
Real-Time Updates: Use the tracking link to see the latest updates on your package’s journey. If you notice any irregularities or are concerned about a delay, feel free to reach out to us.
7. Taxes and Duties
Sales Tax: A 5% tax is applied to all orders at checkout.
No Additional Duties: Since we only ship within the U.S., no import duties or customs fees apply.
1. Eligibility for Returns and Exchanges
We accept returns and exchanges on clothing items such as T-shirts, tank tops, sweatshirts, and hoodies purchased directly from xtrendhaven.
All return or exchange requests must be initiated within 30 days of the delivery date.
To be eligible, items must be in their original, unused, and unwashed condition with all original tags and packaging intact.
2. How to Return or Exchange an Item
Contact Us: Email our support team at contact@xtrendhaven.com with your order number, a brief description of the issue or reason for return/exchange, and any relevant photographs (if applicable).
Await Authorization: A customer support representative will review your request and provide further instructions, including a Return Authorization Number (RAN) if your request is approved.
Ship Your Item: Securely package your item along with proof of purchase. Clearly write your RAN on the outside of the package to ensure prompt processing.
Return Address : Barely Living LLC (xtrendhaven) 616 Saint Paul Ave Los Angeles, CA 90017, USA
3. Return Conditions
Items returned without prior authorization (no RAN) may be subject to delays in processing or refusal.
Items must not be worn, washed, or altered in any way.
Original tags and packaging should remain intact and be included in the return shipment.
4. Return Shipping Costs
Customer Responsibility: Unless you received a damaged or defective product, you are responsible for return shipping costs.
Damaged or Defective Items: For items that arrive damaged or defective, we will cover the return shipping fee. Please include photographic evidence of the damage when you contact us.
5. Non-Returnable Items
Certain items are not eligible for return or exchange, including:
Clearance or final sale items
Personalized or custom-designed merchandise
Items marked as non-returnable on the product page
1. Accepted Payment Methods
PayPal
We accept PayPal, enabling you to check out securely using your PayPal balance, linked bank account, or credit/debit card on file.
PayPal offers robust buyer protection and simplifies online transactions without exposing your financial information.
Stripe
Stripe is another trusted payment gateway we use to process major credit and debit cards.
You can pay using Visa, MasterCard, American Express, and other major cards, all backed by Stripe’s secure infrastructure.
2. Payment Security
SSL Encryption: Our website employs Secure Sockets Layer (SSL) encryption to protect your personal and financial information during transmission. This protocol ensures that your data remains private and tamper-proof.
Fraud Prevention: We work closely with PayPal and Stripe to mitigate fraudulent activities. Both gateways use advanced fraud detection systems, screening transactions for suspicious activity.
Personal Data Protection: We do not store full payment details on our servers. Your sensitive card information is handled exclusively by the payment gateway to safeguard against unauthorized access.
3. Payment Process & Confirmation
Order Review: After selecting your preferred items, review your order in the shopping cart, including any applicable shipping fees and tax.
Choose Payment Method: Select either PayPal or Stripe at checkout. Follow the prompts to enter the necessary payment details.
Authorization & Verification: Once you submit your payment, our system checks the transaction for validity. If additional information is needed (e.g., address verification), we may contact you via email.
Payment Confirmation: You will receive a confirmation email once your payment is successfully processed. This email will detail your order summary, total charges, and expected processing/shipping timelines.
4. Additional Considerations
Currency: All transactions are processed in USD.
Payment Declines: If your payment is declined, please ensure that your billing information is accurate or contact your card issuer. You can also try an alternative payment method.
Order Cancellations: In the event you need to cancel or modify your order, please refer to our Returns & Refund Policy or contact us immediately at contact@xtrendhaven.com.
Refunds & Returns: Should you request a refund, the amount will be issued through the original payment method. For detailed information, please read our Returns & Refund Policy.
The greatest pleasure in life!
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