Wine Weather Crew Neck Sweatshirt xtrendhaven
2. Order Processing Time
Processing Window: It generally takes 2–4 business days for your order to be processed, packed, and prepared for shipment.
Order Verification: During this phase, our team verifies payment details, checks inventory, and ensures the shipping address is valid.
Peak Season Delays: High-volume periods (e.g., holidays, promotional events) may extend processing times slightly. We will do our best to keep you informed if any delays arise.
Important Notes
Weekend & Holiday Orders: Orders placed on weekends or holidays begin processing on the following business day.
Inventory Issues: If an item in your order is out of stock, we will notify you via email. You may choose to wait until the product is restocked, request a substitution, or receive a refund for that item.
3. Shipping Times & Delivery Estimates
Estimated Shipping Duration: Once your package leaves our facility, it typically takes 7–15 business days to reach its destination.
Carrier Business Hours: Deliveries are generally conducted Monday to Friday, 9:00 AM – 5:00 PM (Pacific Time), excluding national and regional holidays.
Potential Delays: Shipping times can be impacted by factors such as inclement weather, logistical disruptions, or carrier-related backlogs. We appreciate your patience in such circumstances and are always ready to help if issues arise.
4. Shipping Costs
We’ve structured our shipping fees to be both transparent and customer-friendly:
Free Shipping: Orders valued at $199 or more (before taxes and discounts) qualify for free shipping.
Flat Rate Shipping: For orders totaling less than $199, a $7.99 shipping fee applies.
These rates are determined at checkout after discounts and before taxes.
5. Shipping Carriers
To ensure reliable and prompt delivery, we partner with reputable carriers, including:
FedEx
UPS
USPS
Our system automatically chooses the carrier based on your location, the size and weight of the package, and current delivery timeframes. If you prefer a specific carrier for your order, please contact us at contact@xtrendhaven.com before completing checkout. We cannot guarantee carrier changes if the order has already begun processing.
6. Shipping Areas & Restrictions
United States Only: At present, we ship exclusively within the United States, including all 50 states.
No International Shipping: We do not offer international shipping at this time. We hope to expand our reach in the future, so stay tuned for any updates.
Address Validity: Please ensure that your shipping address is accurate and up to date. Any errors can lead to delivery delays or returned shipments.
Additional Limitations
Restricted PO Boxes: Certain carriers may limit or refuse deliveries to PO Boxes or military addresses (APO/FPO). If you only have a PO Box, please contact us to verify carrier availability.
Carrier Restrictions: Certain hazardous or oversized items may be subject to additional shipping constraints. However, given our focus on apparel, these restrictions rarely apply.
7. Sales Tax & Additional Fees
Sales Tax: A 5% tax is automatically applied to your order total (including shipping) where required by state or local laws.
Handling Charges: Any handling charges are included in the displayed shipping fee at checkout. These costs cover packaging materials, staff labor, and final quality inspections to ensure your order arrives in optimal condition.
1. Eligibility for Returns and Exchanges
You are eligible to request a return or exchange within 30 days of receiving your order.
Products must be in original condition, unwashed, unworn, and with all tags intact.
Items that do not meet these criteria may be subject to refusal or partial refunds at our discretion.
2. Return Window
Our 30-day return window begins from the date you receive your purchase. If 30 days have passed since your order delivery, we may not be able to accept your return or exchange request.
3. How to Return or Exchange an Item
Contact Us: Email contact@xtrendhaven.com with your order number and reason for return or exchange.
Receive Instructions: Our customer support team will provide you with detailed instructions, including a Return Authorization number (if applicable).
Send Your Item: Clearly label your package with your Return Authorization number and ship the item to the following address:
Please ensure you use a trackable shipping method to avoid lost or delayed returns.
4. Return Conditions
Original Packaging: Whenever possible, include the original packaging and any accessories that came with the product.
Condition Upon Arrival: Returns must arrive in their original condition. Any items that show signs of wear, washing, or alterations may not be eligible for a full refund.
5. Return Shipping Costs
Customer Responsibility: Unless the return is due to a mistake on our part (e.g., wrong item shipped) or a defective product, you are responsible for covering the return shipping costs.
Shipping Method: We recommend using an insured and trackable service. We are not liable for returns lost in transit.
6. Refund Time
Once we receive and inspect your returned item, we will process your refund within 2–5 business days. The refund will automatically be applied to your original payment method. Please note that your bank or credit card company may take additional time to post the refund.
1. Accepted Payment Methods
PayPal
Pay quickly and conveniently using your PayPal balance, linked bank account, or credit/debit card.
With PayPal, your financial details remain confidential, offering an added layer of security.
Stripe
We use Stripe to accept major credit and debit cards (e.g., Visa, MasterCard, American Express) in a seamless and secure manner.
Stripe uses advanced encryption and fraud prevention tools, ensuring your transactions are protected at every step.
2. Payment Security
Data Encryption: All transactions on our website are processed using industry-standard SSL (Secure Socket Layer) encryption, helping safeguard your personal and financial information.
Secure Gateways: Both PayPal and Stripe are trusted global providers, recognized for their robust security measures and compliance with Payment Card Industry (PCI) Data Security Standards.
Fraud Prevention: We monitor all transactions for suspicious activity to protect both you and our business. Any suspected fraudulent orders will be investigated promptly.
3. Payment Process and Confirmation
Checkout: Once you have added your selected embroidered items to the cart, proceed to the checkout page and choose your preferred payment method (PayPal or Stripe).
Review and Submit: Confirm that your shipping address, contact details, and order information are accurate. Follow the prompts to complete your payment.
Order Confirmation: After successful payment, you will receive an order confirmation email containing details such as order number, purchased items, and the total charged amount.
Processing Your Order: We typically begin processing orders within 2–4 business days during our regular operating hours (Monday to Friday, 9:00 AM – 5:00 PM PT). Once your order is dispatched, you will receive a shipping confirmation email with tracking information (if applicable).
The forecast calls for lots of wine!
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