Refund and Returns Policy

At xtrendhaven, a brand proudly operated by MYSTYLEZ1 LLC, your satisfaction is our top priority. Our refund and returns policy is designed to offer you peace of mind and a seamless shopping experience.

Eligibility for Returns and Exchanges

We gladly accept returns and exchanges within 30 days of receiving your order. To qualify for a return or exchange, your items must meet the following conditions:

  • Items must be in original condition, unworn, unwashed, and free from any signs of wear or alteration.

  • All original tags and labels must still be attached.

  • Products must be returned in the original packaging.

How to Return or Exchange an Item

To initiate a return or exchange, please follow these simple steps:

  1. Contact us at contact@xtrendhaven.com with your order number and specify the reason for the return or exchange.

  2. Pack your item securely in the original packaging along with a copy of your confirmation email or packing slip.

  3. Clearly mark your return package and send it to our returns department at:

MYSTYLEZ1 LLC 138-59 Francis Lewis blvd Rosedale 11422 NY United States

We strongly recommend using a trackable shipping method to ensure your item reaches us safely.

Return Shipping Costs

Customers are responsible for covering return shipping costs, except in cases of defective, damaged, or incorrect items shipped by us. Original shipping costs are non-refundable.

Refund Method and Timeline

Once we receive and inspect your return, we will notify you via email about the status of your refund. Approved refunds will be processed within 3-5 business days via your original payment method (Stripe or PayPal). Please note that it may take additional time for your financial institution to reflect the refund.

Return Inspection Process

Upon receiving your returned item, we will thoroughly inspect it for compliance with our return conditions. Items failing inspection (signs of wear, missing tags, damage, or altered condition) will not be eligible for a refund or exchange and will be returned to you at your expense.

Exchange Handling Time

Exchanges are typically processed within 3-5 business days after receiving your returned item. You will be notified via email once your exchange item has shipped.

Liability for Returned Items

We cannot accept responsibility for items lost, delayed, or damaged in transit during return shipping. Therefore, we strongly recommend using a shipping method with tracking to ensure your package’s safe arrival.

Non-Returnable Items

For hygiene and quality assurance purposes, certain items cannot be returned:

  • Customized or personalized products

  • Products showing signs of wear, washing, or damage

Damaged or Defective Products

If you receive a damaged or defective product, please reach out to us within 7 days of receiving your order. Provide a clear description and photographic evidence of the damage or defect. We will swiftly arrange for a replacement or issue a full refund, including return shipping costs.

Exchange Policy

We understand that choosing the perfect item can be challenging. We offer exchanges for products of equal or lesser value. Contact us within 30 days of receiving your order to arrange an exchange. Customers are responsible for exchange shipping costs unless due to our error.

Cancellation Policy

Orders can be canceled without any fees if canceled within 24 hours of purchase. After 24 hours, we cannot guarantee cancellations as orders may already be processed or shipped.

Restocking Fee

We do not charge any restocking fees. Your shopping satisfaction is paramount, and we aim to keep returns and exchanges straightforward and hassle-free.

Contact Us

Should you have any questions or require further assistance regarding your order, refunds, or returns, please reach out to us directly at:

Company Name: MYSTYLEZ1 LLC

Company Number: 6264711

Address: 138-59 Francis Lewis blvd Rosedale 11422 NY United States

Email: contact@xtrendhaven.com

Phone: +1 (516) 262-0176

Business Hours: Monday – Friday 8:00 am – 5:00 pm (Eastern Time ,ET)

Response Time: Our customer service team typically responds within 12 hours during business days

Thank you for choosing xtrendhaven. We appreciate your business and strive to provide an exceptional shopping experience every time you visit us.