Returns & Refund Policy

At xtrendhaven, proudly operated by MYSTYLEZ1 LLC, we are committed to delivering exceptional apparel that elevates your style with our premium T-shirts, sweaters, and jackets. Your satisfaction is our top priority, and we stand behind every product we offer. Should your purchase not meet your expectations, our transparent and customer-focused refund and returns process is designed to make things right efficiently. This policy applies exclusively to customers within the United States, as we currently ship only to U.S. addresses. It outlines the steps to ensure a seamless experience, whether you’re seeking a return, exchange, or refund.

Eligibility for Returns and Exchanges

We accept returns and exchanges for eligible items within 30 days from the date of delivery. To qualify, your T-shirt, sweater, or jacket must be in its original condition—unworn, unwashed, with all tags and labels intact, and accompanied by the original packaging. This timeframe allows ample opportunity to assess your purchase while maintaining the integrity of our high-quality clothing line.

Conditions for Returns

For a successful return, items must meet the following criteria:

  • Be free from any signs of wear, damage, or alteration caused by the customer.
  • Include all original accessories, such as care instructions or promotional materials provided with the order.
  • Not exhibit odors, stains, or pet hair, ensuring the product remains resalable.

We carefully inspect all returned items upon receipt to verify these conditions. If an item does not comply, it may be returned to you at your expense, and no refund or exchange will be issued.

Non-Returnable Items

Certain products are exempt from returns due to their nature:

  • Gift cards, as they are considered final purchases once activated.

Please note that we do not offer final sale items, so all our T-shirts, sweaters, and jackets are eligible for return under standard conditions, provided they meet the eligibility requirements above.

Damaged or Defective Products

If you receive a T-shirt, sweater, or jacket that arrives damaged, defective, or incorrect due to our error, we will cover the full cost of resolution. Contact us immediately upon discovery, and we will arrange for a prepaid return label, followed by a full refund, replacement, or exchange at no additional charge. Our team prioritizes these cases to restore your confidence in xtrendhaven’s quality craftsmanship.

Reasons for Returns

We understand that preferences vary, and we accommodate returns for a variety of valid reasons, including:

  • Incorrect size or fit that doesn’t align with your expectations.
  • Color or style variations from what was anticipated based on our detailed product descriptions.
  • Change of mind, provided the item remains in pristine, unused condition.
  • Receipt of the wrong item due to a fulfillment mistake on our end.

Transparency is key—we encourage you to review our sizing charts and product details before purchasing to minimize the need for returns.

How to Return or Exchange an Item

Initiating a return or exchange is straightforward and hassle-free:

  1. Email our support team at [email protected] with your order number, a brief description of the reason, and photos if applicable (especially for damaged items).
  2. Our team will respond within 1-2 business days with approval and detailed return instructions, including a return authorization number.
  3. Securely package the item in its original packaging and ship it to our return address: MYSTYLEZ1 LLC, 138-59 Francis Lewis blvd Rosedale 11422 NY United States
  4. Include the return authorization number on the package to expedite processing.

Once received, we will inspect the item and process your request promptly.

Return Method

We recommend using a tracked and insured shipping service for returns, such as USPS, UPS, or FedEx, to protect against loss or damage in transit. Retain your shipping receipt and tracking number until your refund or exchange is confirmed.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error, damage, or defect. In such cases, we provide a prepaid shipping label. We advise selecting an economical yet reliable shipping option to keep costs minimal while ensuring safe delivery back to us.

Refund Process

Upon approval and receipt of your returned item, refunds are processed within 3-5 business days to your original payment method via Stripe or PayPal. The refund amount will include the full product price, excluding any original shipping fees unless the return qualifies under our damaged or defective policy. You will receive an email confirmation once the refund is issued—please allow additional time for it to appear on your statement, depending on your financial institution.

Exchange Policy

Exchanges are available for size, color, or style variations within the same 30-day window, subject to product availability. Follow the same return process outlined above, specifying your preferred exchange details in your initial email. If the desired item is unavailable, we will issue a full refund instead. Exchanges for defective items are prioritized, with no shipping costs to you.

Cancellation Policy

If you wish to cancel an order, please contact us at [email protected] as soon as possible. Cancellations are possible only before the order has shipped, and we will issue a full refund promptly. Once shipped, the order falls under our standard returns policy.

Restocking Fee

We do not charge a restocking fee for any returns or exchanges, ensuring you receive the maximum value from your refund. This customer-centric approach reflects our dedication to fair and transparent practices at xtrendhaven.

Contact Us

For any questions about this policy or assistance with a return, our knowledgeable team is ready to help. Reach out via email at [email protected] or visit our website for additional support. We value your feedback and are committed to making your shopping experience with xtrendhaven effortless and enjoyable.

Company Name: MYSTYLEZ1 LLC

Company Number: 6264711

Address: 138-59 Francis Lewis blvd Rosedale 11422 NY United States

Email: [email protected]

Phone: +1 (516) 262-0176

Business Hours: Monday – Friday 8:00 am – 5:00 pm (Eastern Time ,ET)

Response Time: Our customer service team typically responds within 12 hours during business days

This policy is subject to change, and we encourage you to review it periodically. Last updated: July 22, 2025. Thank you for choosing xtrendhaven—where style meets satisfaction.