This Refund & Returns Policy outlines the terms and procedures for returning items purchased from xtrendhaven.com (operated by FHL Clothing LLC). We are committed to ensuring your satisfaction. For any questions, please email contact@xtrendhaven.com.

1. Our 30-Day Return Policy

We offer a 30-day return window. You have 30 days from the date of delivery to initiate a return for eligible items. Requests made after this period will not be accepted.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Condition: The item must be in new, unworn, and unwashed condition.

• Tags: All original tags and labels must still be attached.

• Packaging: The item should be in its original packaging where possible.

• Proof of Purchase: Your order number is required to process the return.

We reserve the right to inspect all returned items and may reject returns that do not meet these standards.

3. Non-Returnable Items

The following items are not eligible for return:

• Items marked as “Final Sale” or “Clearance”.

• Gift cards.

4. How to Initiate a Return

1. Contact Us: To start the return process, please email our support team at contact@xtrendhaven.com. Include your order number and the reason for your return.

2. Receive Instructions: We will respond within 1 business day with authorization and detailed instructions.

3. Ship the Item: Securely package the item and ship it using a trackable carrier to our return address:

   Return Address: FHL Clothing LLC 2520 Venture Oaks Way, Sacramento, Ca, 95833, United States

5. Return Shipping Costs

• Customer Responsibility: For returns due to change-of-mind or sizing issues, the customer is responsible for the return shipping costs.

• Our Responsibility: If the return is due to an error on our part (e.g., you received a damaged, defective, or incorrect item), we will cover 100% of the return shipping costs.

6. Refund Processing

• Inspection: Once your return is received and inspected, we will notify you of the approval of your refund.

• Timing: If approved, your refund will be processed to your original method of payment within 3–5 business days.

• No Restocking Fee: We do not charge any restocking fees for eligible returns.

7. Exchanges

For the fastest service, we recommend the following process for exchanges:

1. Return your original item for a full refund by following the steps above.

2. Place a new order for the desired size or style.

8. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us at contact@xtrendhaven.com within 14 days of delivery. Include your order number and clear photos of the issue, and we will arrange for a free replacement or a full refund.