Shipping Policy
Last updated: 05 February 2025.
At xtrendhaven, owned and operated by Rumies Clothing LLC, our mission is to deliver comfortable and high-quality clothing—such as T-shirts, tank tops, sweatshirts, and hoodies—to our valued customers in the most efficient and reliable manner possible. Please read through our comprehensive Shipping Policy to understand how we process, pack, ship, and track all orders placed within the United States. If you have additional questions beyond what is covered here, feel free to reach out to us at contact@xtrendhaven.com.
1. General Overview
Brand Name: xtrendhaven
Company Name: Rumies Clothing LLC
Contact Email: contact@xtrendhaven.com
Our business operates Monday to Friday, 9:00 AM – 5:00 PM (Pacific Time), excluding major public holidays. We aim to process and ship orders as quickly as possible while maintaining the highest standard of care and quality control.
2. Order Processing Time
Processing Window: It generally takes 2–4 business days for your order to be processed, packed, and prepared for shipment.
Order Verification: During this phase, our team verifies payment details, checks inventory, and ensures the shipping address is valid.
Peak Season Delays: High-volume periods (e.g., holidays, promotional events) may extend processing times slightly. We will do our best to keep you informed if any delays arise.
Important Notes
Weekend & Holiday Orders: Orders placed on weekends or holidays begin processing on the following business day.
Inventory Issues: If an item in your order is out of stock, we will notify you via email. You may choose to wait until the product is restocked, request a substitution, or receive a refund for that item.
3. Shipping Times & Delivery Estimates
Estimated Shipping Duration: Once your package leaves our facility, it typically takes 7–15 business days to reach its destination.
Carrier Business Hours: Deliveries are generally conducted Monday to Friday, 9:00 AM – 5:00 PM (Pacific Time), excluding national and regional holidays.
Potential Delays: Shipping times can be impacted by factors such as inclement weather, logistical disruptions, or carrier-related backlogs. We appreciate your patience in such circumstances and are always ready to help if issues arise.
4. Shipping Costs
We’ve structured our shipping fees to be both transparent and customer-friendly:
Free Shipping: Orders valued at $199 or more (before taxes and discounts) qualify for free shipping.
Flat Rate Shipping: For orders totaling less than $199, a $7.99 shipping fee applies.
These rates are determined at checkout after discounts and before taxes.
5. Shipping Carriers
To ensure reliable and prompt delivery, we partner with reputable carriers, including:
FedEx
UPS
USPS
Our system automatically chooses the carrier based on your location, the size and weight of the package, and current delivery timeframes. If you prefer a specific carrier for your order, please contact us at contact@xtrendhaven.com before completing checkout. We cannot guarantee carrier changes if the order has already begun processing.
6. Shipping Areas & Restrictions
United States Only: At present, we ship exclusively within the United States, including all 50 states.
No International Shipping: We do not offer international shipping at this time. We hope to expand our reach in the future, so stay tuned for any updates.
Address Validity: Please ensure that your shipping address is accurate and up to date. Any errors can lead to delivery delays or returned shipments.
Additional Limitations
Restricted PO Boxes: Certain carriers may limit or refuse deliveries to PO Boxes or military addresses (APO/FPO). If you only have a PO Box, please contact us to verify carrier availability.
Carrier Restrictions: Certain hazardous or oversized items may be subject to additional shipping constraints. However, given our focus on apparel, these restrictions rarely apply.
7. Sales Tax & Additional Fees
Sales Tax: A 5% tax is automatically applied to your order total (including shipping) where required by state or local laws.
Handling Charges: Any handling charges are included in the displayed shipping fee at checkout. These costs cover packaging materials, staff labor, and final quality inspections to ensure your order arrives in optimal condition.
8. Tracking Your Order
Once your package ships, we will send you a confirmation email containing a tracking number and a link to the carrier’s tracking page. You can use this information to see real-time updates on your delivery status. If you do not receive a tracking email or have trouble accessing the tracking link, reach out to us at contact@xtrendhaven.com so we can assist.
What if My Tracking Information Isn’t Updating?
Occasionally, tracking may take up to 48 hours to reflect current movements. If your tracking details remain unchanged for more than a couple of days, please let us know. We will contact the carrier on your behalf to investigate any potential issues.
9. Delivery Problems
Despite our best efforts, unforeseen circumstances can sometimes affect your delivery:
Delayed Deliveries: If your package is delayed beyond the estimated timeframe, review your tracking information to see if the carrier has issued any updates. If you still need help, email our support team.
Incorrect Address: We cannot be held responsible if an incorrect or incomplete address was provided at checkout. In such cases, additional shipping charges may apply if the item is returned to us.
Failed Delivery Attempts: Carriers may make multiple attempts to deliver your package. If all attempts fail and the product is returned to us, we will contact you to arrange re-shipment or a refund (minus shipping fees).
10. Damaged or Lost Shipments
Damaged Items: Inspect your package immediately upon receipt. If the contents are damaged, take clear photographs and email us at contact@xtrendhaven.com within 48 hours. We will work on a resolution, which may include a replacement or store credit.
Lost Packages: If tracking shows your order as “Delivered” but you cannot locate it, please check with household members or neighbors. If it remains missing, contact us as soon as possible, and we’ll assist in filing a claim with the carrier.
11. Handling Charges
We factor handling charges directly into the shipping fee displayed at checkout. These costs cover:
The selection and purchase of quality packaging materials
Skilled labor involved in packing and labeling
Quality assurance checks before the order leaves our facility
Ensuring that your items arrive in excellent condition is a top priority for us.
12. Returns & Exchanges
While we strive to ensure accurate and timely deliveries, we recognize that returns or exchanges may occasionally be necessary. We encourage you to review our Returns & Refund Policy for full details on:
The return window (typically 30 days from delivery)
Refund processing time (usually 2–5 business days after we receive and inspect the return)
Exchange procedures if you need a different size or color
Feel free to email our customer support at contact@xtrendhaven.com with any additional questions regarding returns and exchanges.
13. Customer Support & Contact Information
If you have any concerns about shipping, order status, or if you need further assistance, please reach out to our friendly support team:
If you have any questions about our shipping policy, or if you need help with an order, please don’t hesitate to contact us. We are here to help!
Company Name: Rumies Clothing LLC
Company Number: 5234139
Address: 1745 Lancaster Pl, Macon, GA 31206, USA
Email: contact@xtrendhaven.com
Phone: +1 (689) 214-1176
Business Hours: Monday – Friday 9:00 am – 5:00 pm (Pacific Time, PT)
Response Time: Our customer service team typically responds within 12 hours during business days
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14. Future Updates & Policy Changes
As we continue to grow and improve our operations, this Shipping Policy may be updated to reflect any adjustments in shipping methods, carrier partnerships, or fees. We encourage you to periodically check this page for any changes. Your continued use of our website and services implies acceptance of our most current policies.
Thank You for Choosing xtrendhaven by Rumies Clothing LLC
We appreciate the trust you place in our brand and look forward to meeting your apparel needs. Our team is committed to ensuring a smooth shopping experience, from the moment you place an order to the day your items arrive at your doorstep. If you have any further questions or would like personalized assistance, don’t hesitate to get in touch. We value your feedback and are always seeking ways to enhance our services.